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Sales Contract

Last Updated: October 2025

This Sales Contract (“Agreement”) is made between the customer (“Buyer”) and AutoHan Keys (“Seller”), a sole proprietorship registered in Türkiye, operating from Ümraniye, Istanbul. By placing an order on www.autohankeys.com, the Buyer agrees to the following terms and conditions.

1. Subject of the Contract

This contract governs the international sale and delivery of automotive accessory products, including but not limited to key covers, remote shells, and related components offered by AutoHan Keys through its online platform.

2. Order and Acceptance

Orders are placed electronically via our website.

Upon successful payment, an order confirmation email will be sent to the Buyer.

The Seller reserves the right to cancel any order in case of stock unavailability, system errors, or suspected fraudulent activity. In such cases, any payment received will be fully refunded.

3. Product Information

All product descriptions, specifications, and prices are listed on the website. The Seller makes every effort to ensure accuracy but cannot be held responsible for typographical or visual errors. Product images may differ slightly from the actual items due to photographic or display differences.

4. Prices and Payment

All prices are listed in USD or EUR, depending on the Buyer’s region.

Prices do not include customs duties, import taxes, or international fees — these are the Buyer’s responsibility.

Payments are processed securely via third-party payment providers (e.g., PayPal, Stripe, iyzico). The Seller does not store or access Buyer’s card details.

5. Shipping and Delivery

All orders are shipped exclusively via DHL Express from Istanbul, Türkiye.

All shipping costs are paid by the Buyer. The Seller does not offer free or prepaid shipping services.

Orders are typically dispatched within 1–3 business days after payment confirmation.

Estimated delivery times vary depending on destination (generally 3–15 business days).

Shipping delays caused by customs inspections, courier issues, or force majeure events are beyond the Seller’s control.

Tracking information will be provided via email once the order is dispatched.

6. Customs and Import Duties

The Buyer is solely responsible for any customs procedures, duties, or taxes applicable in their destination country. The Seller is not liable for delays or rejections caused by customs regulations.

7. Warranty and Returns

All products sold by AutoHan Keys are final sale and non-returnable.
There is no warranty, no exchange, and no refund under any circumstances.

Every item is carefully inspected and tested before shipping.
By placing an order, the Buyer acknowledges and agrees that all products are sold as-is,
without any guarantee of performance, fit, or compatibility.

AutoHan Keys does not accept returns, cancellations, or refunds for reasons such as buyer’s remorse, incorrect order,
or dissatisfaction with the product. Once shipped, all sales are considered final.

In the rare event that a product arrives visibly damaged or incorrect,
the Buyer must contact info@autohankeys.com within 48 hours of delivery
and provide clear photos or videos. AutoHan Keys may, at its sole discretion, review and offer a replacement if appropriate.

8. Limitation of Liability

AutoHan Keys shall not be held liable for indirect, incidental, or consequential damages arising from product use, shipping delays, or third-party actions. The Seller’s liability is limited to the value of the purchased product.

9. Intellectual Property

All images, designs, texts, and trademarks displayed on the website are the intellectual property of AutoHan Keys and may not be copied, reproduced, or used without written permission.

10. Force Majeure

The Seller is not responsible for non-performance or delays due to circumstances beyond reasonable control, including but not limited to natural disasters, strikes, wars, or governmental restrictions.

11. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Türkiye. Any disputes arising from this contract shall be subject to the jurisdiction of Istanbul Courts and Execution Offices, unless mandatory rules of the Buyer’s country dictate otherwise.

12. Contact Information

For any questions regarding this Agreement, please contact us:

AutoHan Keys

Ümraniye, Istanbul, Türkiye

📧 info@autohankeys.com

🌐 www.autohankeys.com

By completing a purchase on our website, the Buyer acknowledges and agrees that deliveries are handled exclusively via DHL Express and that all shipping costs are borne by the Buyer.